Managed IT Support Plans

 Today, your computers are the most critical part of your business. without them running properly, most businesses cannot even operate. If you cannot operate, you cannot make a profit. AT GTI, our support plans offer you the peace of mind of a well running computer environment as well as affordability for the budget. With GTI, you get a complete and total IT partner who not only can come when there is a problem but will also stand by you and be directly involved in all areas of your IT needs, including preventative maintenance. Think of it like having your very own IT department, only we never retire, take a vacation or call in sick.


GTI offers 3 different IT Support Plans to best fit your needs.
If you are interested in any of these plans or have any questions about pricing or support modules, please contact us and we will answer all of your questions.
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GTI Standard Support Plan

For those clients that just need a quality IT group they can call when there is a problem or when they need help with installations. There is no monthly charge and support/service calls billed hourly.

GTI Essential Support Plan

For those clients that need a quality IT group they can call when there is a problem and who also want to be a little more proactive when it comes to their network. There is a small monthly charge per workstation and server and support/service calls are billed hourly.

GTI Premium Support Plan

For those clients that need a quality IT group who can maximize network uptime and keep their systems running smoothly and efficiently. There is a small monthly charge per workstation and server and support/service calls are billed hourly.

 

   Support Modules    Module Description
Monitoring Monitoring of the ongoing health, performance and errors in Server and workstation class machines. OS and hardware components as well as errors in Operating Systems (Windows).
On-Site Support Experienced technicians dispatched directly to your office for any support issues
Remote Support Experienced technicians available by phone or remote access for fast problem resolution
Managed Endpoint Installation, Monitoring and updating of GTI Endpoint (Anti-virus, Anti-spyware, Anti-malware service). This is a great line of defense against viruses and allows you to no longer worry about whether your virus protection is active or current. With this service, you never have to purchase antivirus software again.  
Monthly Reporting Reports emailed to you each month that have analysis of technical issues. They include: Windows patch levels/success, backup performance, O/S errors, security issues, application compliance and more.   
Consulting Baseline consulting to help guide you to success and helping to prevent purchases of incorrect or inadequate equipment  
Security Updates & Patches Hardware Patches, Feature Release, Hot fixes are updated on a regular basis to servers. This will be applied on Server class OS running on Server class hardware.    
Preventative Maintenance Preventative Maintenance of server and workstation equipment to ensure reliability and continued high quality service. Optimizing hard drive performance, clearing logs & temp files and other check listed maintenance items.    
Self-Healing Protocols Automatically resolves many problems instantly without any intervention from the user or technician    
Managed Services VS. Break-Fix

 Managed services is a philosophical change in the way that a business deals with its technology. Instead of following the old tradition of break-fix (literally meaning wait until the server, desktops, or other critical networking devices fail, then scramble to fix them), GTI focuses on the prevention of these issues before they disrupt your business. If you fall behind in keeping up with things such as backups, patches, and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. Today, no business can really afford the risk and uncertainty of relying on a “break-fix maintenance service” because your business is too dependent on having a reliable IT system. Furthermore, having separate suppliers responsible for different parts of the system puts you in the difficult position of trying to decide who should be delivering the service you require. You simply do not have time for this.

The Real Benefits of Managed Services
Cost-effective access to enterprise-level support
Increased operational efficiency
Reduced operating costs
Minimized downtime

 Put in simple terms – one of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business. A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations, and you will reap the benefits of preventing fires rather than fighting them. Add in our self-healing and preventative maintenance tasks that are also fully automated, and we stop most problems from ever occurring. If a potential problem does arise that the automated system cannot resolve, it can be resolved by you or one of our technicians before it becomes a major problem. This saves you downtime and money.

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