Need Help?

Supporting our clients is very important to us. In fact, it's the only reason we are here..

Support Portal

For standard service requests, we recommend using our "Support Portal" to report problems. The Support Portal gives you complete access to our system so you can request service or support, ask questions, make changes, or even view the status or add notes to an existing trouble ticket. In other words, it is your private door straight into the GTI service department.

Telephone

Available Mon - Fri 8 AM - 4 PM Central Time) While we recommend using the Support Portal for reporting problems or requesting information, our support attendants are standing by if you need to call. They will open a ticket for you, but the SLA could be delayed. Just call 1-866-382-3585 and choose option 1 for the Helpdesk

Email

helpdesk@gtinow.com While we highly recommend using the Support Portal for reporting problems or requesting information. there could be a delay before your email is turned into a service ticket. There is also the possibility of your email going to a junk email folder or even being filtered out by SPAM protection.

Tools

Remote Support


Not Currently a GTI Client?

If you are not currently a GTI Managed Services Client, GTI does have hourly and monthly options that fit your needs.

Click here to learn more