Supporting our clients is very important to us. In fact, it’s the only reason we are here..
For standard service requests, we recommend using our “Support Portal” to report problems. The Support Portal gives you complete access to our system so you can request service or support, ask questions, make changes, or even view the status or add notes to an existing trouble ticket. In other words, it is your private door straight into the GTI service department.
vailable Mon – Fri 8 AM – 5 PM Central Time) While we recommend using the Support Portal for reporting problems or requesting information, our support attendants are standing by if you need to call. They will open a ticket for you, but the SLA could be delayed. Just call 1-866-382-3585
We highly recommend using the Support Portal for reporting problems or requesting information. If you send a general email, there could be a delay before your email is turned into a support ticket. There is also the possibility of your email going to a junk email folder or even being filtered out by SPAM protection.