Elemental
All businesses are going to have IT issues. You need problems resolved quickly but you may not need all of the other services GTI has to offer. Simple networks need simple solutions. The Elemental Support plan is just such a solution. You still get experienced technicians whenever you need them while keeping the monthly costs low.
Services Included in the Elemental Support Plan
Proactive Technology Management
Monthly Centralized Service Report
Detailed reports emailed to you each month: Computer Inventory list, Suggested PC replacement schedule, Windows patch levels/success, backup performance, O/S errors, security issues, application compliance and more
Hardware Monitoring
Live monitoring of the ongoing health, performance and errors in Server and workstation class machines. OS and hardware components as well as errors in Windows Operating Systems
Reactive Support Services
Services Billed Hourly as You Request Them
Helpdesk Support (Remote)
Experienced technicians available by phone or remote access for fast problem resolution.
On-Site Support Experienced technicians dispatched directly to your office for any support issues.
Optional Add-On Services
- EDR Endpoint Detection Response
- Managed Anti-Virus / Anti-Malware
- Cyber Security Employee Training
- Email Phishing Testing
- Microsoft 365
- SPAM Management
- SOC 24/7 Security (including MDR & SIEM)
- Network Equipment Leasing
- Remote Backup