ENCOMPASS
Businesses are going to have IT issues, requirements and needs. That is just a fact. They need problems resolved quickly, technologies kept up to date, invoices simplified, date backed up, employees trained, cyber security protections put into place and regular meetings to plan, budget and discuss where they are and where they want to be. The Encompass Plan bundles our core products and adds things like free support labor, constant care and Cyber Security employee training.
If consistent billing, a full list of services, free support labor and a constant eye on your IT infrastructure is what you are looking for, Encompass is the plan for you. When the important technology services are included in a plan, including support labor, we now have the same goal as you… To get and keep your business where it needs to be and for you to be as problem free as possible. This is the model behind ENCOMPASS.
Services Included in the Encompass Support Plan
Reactive Support Services
Helpdesk Support (Remote)
Experienced technicians available by phone or remote access for fast problem resolution. At no additional hourly charges.
On-Site Support
Experienced technicians dispatched directly to your office for any support issues. At no additional hourly charges.
Proactive Technology Management
Patch Management
Automated scheduling and installation of Microsoft patch and security updates
Monthly Centralized Service Report
Detailed reports emailed to you each month: Computer Inventory list, Suggested PC replacement schedule, Windows patch levels/success, backup performance, O/S errors, security issues, application compliance and more
Hardware Monitoring
Live monitoring of the ongoing health, performance and errors in Server and workstation class machines. OS and hardware components as well as errors in Windows Operating Systems
Cyber Security Systems
EDR Ransomware Protection
EDR monitors endpoints for malware, unauthorized access, fileless threats and ransomware, isolating infected endpoints to prevent further spread.
Anti-Virus/Spyware Management
Installation, Monitoring and updating of GTI Endpoint (Anti-virus, Anti-spyware, Anti-malware service).
Cyber Security / Anti-Phishing Employee Training
Our training platform consists of Cyber Security & phishing training. This can include, but is not limited to, employee safety, conduct (anti-harassment), data security and more
SOC 24/7 Security (including MDR & SIEM)
The SOC service utilizes threat intelligence to detect threats that can exploit potential vulnerabilities against your managed network. Anti-Hacking Feature.
Network Administration
User Account Management
Switch, Firewall, Wi-Fi Management
Best Practices
Centralized Service Report Review
VCIO Services
Technology Summary
Design Desk Resources
Budget Planning
Business Impact Of Technology Decisions
Quarterly Meetings
Optional Add-On Services
Remote Backup
Spam Management
Microsoft Office 365
Network Equipment Leasing