Essentials
All businesses are going to have IT issues, requirements and needs at some point in time. You need problems resolved and technologies kept up to date. You need cyber security tools, data backup and technicians available to you for problem resolution. The Essentials Plan bundles most of our products to give you cost effective support without sacrificing efficiency and productivity. If your business doesn’t require a lot of monthly support, your IT expenses can remain very low.
Services Included in the Essentials Support Plan
Proactive Technology Management
Patch Management
Automated scheduling and installation of Microsoft patch and security updates
Monthly Centralized Service Report
Detailed reports emailed to you each month: Computer Inventory list, Suggested PC replacement schedule, Windows patch levels/success, backup performance, O/S errors, security issues, application compliance and more
Hardware Monitoring
Live monitoring of the ongoing health, performance and errors in Server and workstation class machines. OS and hardware components as well as errors in Windows Operating Systems
Cyber Security Systems
EDR Ransomware Protection
EDR monitors endpoints for malware, unauthorized access, fileless threats and ransomware, isolating infected endpoints to prevent further spread.
Anti-Virus/Spyware Management
Installation, Monitoring and updating of GTI Endpoint (Anti-virus, Anti-spyware, Anti-malware service).
Services Billed Hourly As You Request Them
Reactive Support Services
Helpdesk Support (Remote)
Experienced technicians available by phone or remote access for fast problem resolution.
On-Site Support
Experienced technicians dispatched directly to your office for any support issues.
Optional Add-On Services
Cyber Security Employee Training
Email Phishing Testing
Microsoft 365
SOC 24/7 Security (including MDR & SIEM)
SPAM Management
Network Cabling
Network Equipment Leasing
Cloud Services PC & Server Sales
Remote Backup